Resultant Contact Solutions, LLC

Shawn Stoner - President and Managing Member

At Resultant
Shawn develops long-term relationships with our clients. These relationships are built
on improved results and ROI, stemming from our well-coordinated project planning and
relentless execution. Shawn immerses himself in all facets of our work as call center
service providers, vendor managers, trainers, and results-focused consultants.

Background

		A leader of call center, sales, and marketing organizations, Shawn has managed
		annual revenues of $100 million. He is an expert manager of in-house and outsourced Operations, Call Quality, Training, HR, and Client Services functions.
		Recognized by prominent companies like AT&T, American Express, and Citibank,
		Shawn refined marketing strategies and tactics, allowing his clients to gain and retain more customers.
		Provided integrated contact solutions using Inbound / Outbound calling, Internet,
		direct mail, and order processing/fulfillment to engage, sell, and service customers.
		Coordinated the successful launch of 12 contact centers in the U.S..
		In a unique outsourcing arrangement, I functioned as xtDirect's COO (2009 - 2010),
		expanding their Jamaican subsidiary, Island Calling Ltd., into one of Jamaica's premier teleservices providers. Designed and launched their new call center.
		Founded West Corporation's nearshore operations, coordinating the acquisition of
		two call centers in Jamaica. This operation exceeded on-shore vendors' performance, saving clients millions of dollars.
		Created employee training / certification programs for ITI Marketing Services and
		West, improving productivity and employee retention.
		Grew West's Provisioning business profits by 40%, while providing AT&T the most
		effective back-office solutions for serving their business customers.
		Developed sales and marketing projects for Encore and a successful lead
		generation program for WAM Commercial Collections.
		Shawn has developed valuable insights into a variety of industries, with experience
		in sales and customer service.

We are passionate about:

		Providing you with the maximum
		ROI on every dollar you spend on sales, marketing, and customer care efforts.
		Helping you to differentiate your
		company from your competitors by promoting value-added services, quality of customer experience, strategic alliances, and community development... not just by price.
		Creating lasting relationships
		that evolve from client - vendor into vital partnerships.
		Growing Resultant and creating
		performance-based opportunities for advancement and fulfillment for our team- members.

Resultant Contact Solutions

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