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Resultant has provided call center consulting and management services for
one of the world's most prestigious consumer brands.
Through their stores, catalog, and website, the client offers consumers the
finest in food, wine, and housewares from around the world.
Resultant managed all call center functions, improving customer service and
sales results in their Business-To-Consumer and Business-To-Business units.
Our efforts resulted in a 18% increase in Average Dollars Per Order (AS$PO)
and a 15% decrease in customer-impacting issues.
Resultant recommended and implemented a new hiring and training program
that improved call center retention by 50%.
We also initiated a web-based initiative to share the Voice Of the Customer
with the client's retail and web operations, making these business units better
equipped to respond to customer feedback and changes in the marketplace.
During a single critical 90-day period, our client enjoyed hundreds of
thousands of dollars in additional revenue and cost savings through
implementation of Resultant's comprehensive call center plan.
Resultant also launched and managed our retail client's social media
campaign, using blogs, Twitter, Facebook, and Click To Chat / Click To Call
applications to engage customers in the kind of free-flowing dialogue that
increases Recommend To a Friend (RTF) scores, Average Dollars Per Order
(A$PO), and long-term customer retention
one of the world's most prestigious consumer brands.
Through their stores, catalog, and website, the client offers consumers the
finest in food, wine, and housewares from around the world.
Resultant managed all call center functions, improving customer service and
sales results in their Business-To-Consumer and Business-To-Business units.
Our efforts resulted in a 18% increase in Average Dollars Per Order (AS$PO)
and a 15% decrease in customer-impacting issues.
Resultant recommended and implemented a new hiring and training program
that improved call center retention by 50%.
We also initiated a web-based initiative to share the Voice Of the Customer
with the client's retail and web operations, making these business units better
equipped to respond to customer feedback and changes in the marketplace.
During a single critical 90-day period, our client enjoyed hundreds of
thousands of dollars in additional revenue and cost savings through
implementation of Resultant's comprehensive call center plan.
Resultant also launched and managed our retail client's social media
campaign, using blogs, Twitter, Facebook, and Click To Chat / Click To Call
applications to engage customers in the kind of free-flowing dialogue that
increases Recommend To a Friend (RTF) scores, Average Dollars Per Order
(A$PO), and long-term customer retention
Resultant Contact Solutions
Retail
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Solutions for your business
We can develop and manage
long-term sales, marketing, and
customer care campaigns and be
an on-going vendor management
and training resource for your
company. We can also provide
these services to meet a defined
short-term need within your
business. Built for flexibility,
Resultant offers scalable
consulting and call center
solutions to meet your unique
business needs. Explore our
services today.
We can develop and manage
long-term sales, marketing, and
customer care campaigns and be
an on-going vendor management
and training resource for your
company. We can also provide
these services to meet a defined
short-term need within your
business. Built for flexibility,
Resultant offers scalable
consulting and call center
solutions to meet your unique
business needs. Explore our
services today.